Electro Bikes
Electro Bikes
Electro Bikes

Electro Bikes - Unit 3/ 61-63 Steel Street, Capalaba
Ph 07 3245 7615
Ph: 1300 781 866

FAQ'S
   

Electro Bikes - 10/58 Deshon St Woolloongabba
Ph 07 3392 0588
Ph: 1300 781 866     



Q. When I order on-line do Electro Bikes use a secure server?
A.Yes. Absolutely. The Electro Bikes site uses a128-bit SSL certificate offering the highest level of encryption and security possible via eWay This means you can rest assured that communications between your browser and this site's web servers are private safe and secure.

Q. Do you charge a delivery fee?
A. Yes. We have a charge for shipping the bikes, best to contact us so we can advise the shipping costs within Australia !!!!!!

Q. Do I need a license to ride an electric bike?
A. No. As long as the power output of the motor is under 200-250w, as all of our electric bicycles are.

Q. Do I need to register an electric bicycle?
A. No. Under Australian law our electric bicycles are classed as ordinary bicycles, as they have a power output of less than 200-250w.

Q. How far can I travel on one charge?
A. The distance travelled would vary depending on several factors, for example the number of hills climbed, tyre pressures, weight of rider, wind resistance, speed, amount and level of pedal assistance used. A rough guide though is anywhere between 20 and 45kms.

Q. Do your electric bicycles come complete with a battery charger
A. All of our bicycles are supplied with a battery charger.

Q. What happens if the battery goes flat while I'm riding?
A. Simply ride the electric bicycle as a normal bicycle.

Q. How often will my electro bike need servicing?
A. We recommend a full service every 6 months to 12 months under normal use.

Q. What is the warranty?
A. We offer a comprehensive manufacturers warranty on all our electric bicycles:
Your Lancaster Electric bicycle purchased from Electro Bikes in Australia is guaranteed for twelve (12) months from the date of purchase against faults arising due to defects in manufacture or materials (Labour not included). We will repair or replace, at our option, any part found on examination by us and /or the manufacturer to be defective in material and/or workmanship.
Also included is the frame with a 1 year limited warranty from the date of purchase against faults arising due to defects in manufacture or materials on the bicycle frame, including seat post and frame welds.
This warranty does not extend to items which may need replacement due to normal wear and tear (tyres, tubes, bulbs, seats, handgrips, brake pads, fuses, brake/gear cables, spokes etc.) it also does not extend to items damaged due to inappropriate use of the vehicle. Batteries are covered by a 12 months warranty from the original manufacturer - please note that gradual deterioration due to being left in a discharged state, misuse, or worn out through very heavy use is not covered.


Q. How fast will my bike go?
A. The speed would vary depending on several factors, for example, tyre pressures, weight of rider, wind resistance battery condition, amount of pedal assistance given. A rough guide though is around 25km/h unassisted, and faster than that depending on how fast you can pedal!

Q. Do I need to pedal?
A. Only if you want to - the choice is yours. However, battery power together with pedal power is the recommended combination for most effective operation, using the hand throttle only is suggested for flat ground. In any case pedal assistance will be required to maintain your speed on hills.

Q. What are the running costs?
A. Running costs will vary depending on the speed, terrain, tyre pressures, hills, battery size and type, riders weight, weight of luggage carried etc., for more details on approximate running costs please contact our staff.

Q. Does the battery recharge when I pedal?
A. No - it must be re-charged with the recommended charger supplied with your electric bicycle.       
Don't forget your helmet - be safe!

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