Frequently Asked Questions

Do I need a licence to ride an electric bicycle?
Do I need to register an electric bicycle?
How far can I travel on one charge?
What lifespan can I expect from my battery?
What happens if the battery goes flat while I’m riding?
How often will my electro bike need servicing?
What is the warranty?
How fast will my bike go?
Do I need to pedal?
What are the running costs?
Does the battery recharge when I pedal?

Q. Do I need a license to ride an electric bike?

A. No. As long as the power output of the motor is under 200w, as all of our electric bicycles are.

Q. Do I need to register an electric bicycle?

A. No. Under Australian law our electric bicycles are classed as ordinary bicycles, as they have a power output of less than 200w.

Q. How far can I travel on one charge?

A. The distance travelled would vary depending on several factors, for example the number of hills climbed, tyre pressures, weight of rider, wind resistance, speed, and amount of pedal assistance given. A rough guide though is anywhere between 20 and 45kms.

Q. What lifespan can I expect from my battery?

A. Sealed Lead acid batteries are good for around 400 full discharge cycles and Li-Ion are rated for approximately 800. This means you would need to replace lead acid batteries after 3 years of average daily use and 6 years for the Lithium Ions.

Q. What happens if the battery goes flat while I’m riding?

A. Simply ride the electric bicycle as a normal bicycle.

Q. How often will my electro bike need servicing?

A. We recommend a full service every two years under normal use.

Q. What is the warranty?

We offer a comprehensive manufacturers warranty on all our electric bicycles:

Your Lancaster Electric bicycle purchased from Electro Bikes is fully guaranteed for twelve (12) months from the date of purchase against faults arising due to defects in manufacture or materials. We will repair or replace, at our option, any part found on examination by us and /or the manufacturer to be defective in material and/or workmanship.

In addition we offer a two (2) year limited warranty from the date of purchase against faults arising due to defects in manufacture or materials on the bicycle frame, including seat post and frame welds, and hub motor.

This warranty does not extend to items which may need replacement due to normal wear and tear (tyres, bulbs, seats, handgrips, brake pads, fuses, brushes brake cables etc.) Batteries are covered by a six (6) months warranty from the original manufacturer – please note that gradual deterioration due to being left in a discharged state, misuse, or worn out through very heavy use is not covered.

Q. How fast will my bike go?

The speed would vary depending on several factors, for example, tyre pressures, weight of rider, wind resistance battery condition, amount of pedal assistance given. A rough guide though is around 25km/h unassisted, and faster than that depending on how fast you can pedal!

Q. Do I need to pedal?

Only if you want to – the choice is yours. However, battery power together with pedal power is the recommended combination for most effective operation. In any case pedal assistance will be required to maintain your speed on hills.

Q. What are the running costs?

Running costs will vary depending on the speed, terrain, tyre pressures, hills, battery size and type, riders weight, weight of luggage carried etc., but as a general indication around 5 to10cents a day!

Q. Does the battery recharge when I pedal?

No – it must be re-charged with the approved charger supplied with your electric bicycle.